Privacy Policy

Effective Date: 2023
Last Updated: 24 June 2025

This notice applies across all websites and mobile applications that we own and operate, including our real estate CRM and marketing platform (RealtyCMS), mobile property management tools, and any other services we offer (collectively, the "Services").

For the purposes of this policy, "personal data" means any information that identifies a Member, a Contact, or a Visitor. This includes names, email addresses, telephone numbers, agency profiles, payment information, support queries, and more. If the information is anonymized and cannot identify an individual, this notice does not apply.

Who are "we"?

When we refer to "we", "our", or "us", we mean MeetKOL Pty Ltd, headquartered in Australia, along with our subsidiaries. We operate globally and develop real estate SaaS products, including RealtyCMS, to help real estate professionals manage leads, projects, and marketing activities.

Definitions

• Member: A person or entity registered to use our Services (e.g., real estate agency or agent).
• Contact: A person whose information is stored or processed by a Member in our CRM (e.g., a buyer or seller).
• Visitor: A person visiting our websites or app without signing in.

Our Data Protection Principles

We uphold four core principles:

• Transparency – Clear explanations of how data is used.
• Enablement – Using data responsibly to improve our services.
• Security – Protecting your data using best practices.
• Stewardship – Taking responsibility for how we process personal data.

What Data We Collect

1. Information You Provide

We collect data when you:

• Register for an account
• Enter contact and agency details into the CRM
• Subscribe to newsletters or marketing campaigns
• Contact our support team
• Make a purchase

This may include:

• Your name, phone number, and email
• Agency name and logo
• Billing and payment information

2. Information We Collect Automatically

• IP address and device information
• App interactions and feature usage
• Location (if enabled for geo-targeted features)
• Cookies and analytics (on websites)

3. Information from Third Parties

We may receive:

• Supplementary information from marketing partners
• Verification data (e.g., business details from public sources)

How We Use Your Data

We use your data to:

• Provide and improve our Services
• Display your contact information to clients (at your direction)
• Deliver marketing campaigns, CRM functions, and listings
• Troubleshoot and support
• Prevent fraud and misuse
• Analyze aggregated user behavior to improve UX

How We Share Your Data

We do not sell your personal data.

We may share your information with:

• Our cloud service and infrastructure providers (e.g., AWS, Mailgun, Google)
• Other users (e.g., buyers) as configured by you for public listings or campaigns
• Regulators and law enforcement, if legally required
• Potential acquirers during a merger or asset sale
• Other parties only with your consent

Security of Your Data

• All data is encrypted in transit (HTTPS)
• Sensitive data (e.g., passwords) is encrypted at rest
• We apply role-based access controls and monitor for unauthorized access

Data Retention

• We retain personal data only as long as needed for service delivery, legal, or contractual obligations
• You can request deletion of your data by contacting us

Your Rights

You have the right to:

• Access your personal data
• Correct, delete, or restrict your data
• Object to processing in some circumstances
• Withdraw consent for marketing communications

To exercise these rights, email us at: privacy@meetkol.com

Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

We prefer to respond via email to ensure timely and accurate support.