This notice applies across all websites and mobile applications that we own and operate, including our online and mobile property management services, and any other services we may offer (such as our mobile app). For the purposes of this notice, we’ll just call them our ‘services’. When we say ‘personal data,’ we mean identifiable information about a Member, a Contact, or a Visitor. Examples include your name, email, address, telephone number, bank account details, payment information, support queries, community comments, and so on. If you cannot be identified (for example, when personal data has been aggregated and anonymized), then this notice doesn’t apply. Please check our terms of use for more details on how we handle other data. When we say “you,” we mean, depending on the context, you as a Member, a Contact, or a Visitor, where:

• “Member” means any person or entity that is registered with us to use the Services.
• “Contact” means a person about whom a Member has provided us with information or whom a Member contacts using our Services.
• “Visitor” means any person who visits any of our websites.

We may need to update this notice from time to time. When a change is significant, we’ll let you know—usually by sending you an email or in-app notification. This privacy notice was last updated on [Date].

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), we mean MeetKOL Pty Ltd and all its wholly owned subsidiaries. Our headquarters are in Australia, but we operate and have offices around the world. Contact details for all our offices are available on our Contact Us page. We provide a real estate management service, primarily through our CRM platform, RealtyCMS, designed especially for real estate agencies and agents. If you want to find out more about what we do, please visit the RealtyCMS about page. For European Union data protection purposes, when we act as a controller in relation to your personal data, MeetKOL Pty Ltd is our representative in the European Union.

Our Principles of Data Protection

Our approach to data protection is built around four key principles:

1. Transparency: We are open, honest, and transparent in how we process personal data.
2. Enablement: We enable the efficient use of personal data to empower productivity and growth.
3. Security: We employ industry-leading approaches to secure the personal data entrusted to us.
4. Stewardship: We accept the responsibility that comes with processing personal data.

How We Collect Your Data

Information You Provide to Us Directly: When you visit or use parts of our websites and/or services, we may ask you to provide personal data. For example, we might ask for your contact information when you sign up for a trial, respond to an offer, or request support. If you purchase the Services, you may need to provide us with payment and billing information, such as your credit card details and billing address. Information We Collect Automatically: We collect some information about you automatically when you visit our websites or use our services, such as your IP address and device type. We also collect information about how you navigate our services, like the pages you visit and the links you click. Information We Get from Third Parties: Sometimes, we might collect personal data about you from other sources, like publicly available information or trusted third parties such as marketing partners. We use this information to supplement the data we already hold, to improve and personalize our services.

How We Use Your Data

We use your personal data to operate our services and manage our relationship with you. This includes:

• Communicating with You: Providing information you requested, sending operational communications, or asking for feedback.
• Supporting You: Assisting with technical issues and providing customer support.
• Billing and Collection: Managing payments and sending invoices.
• Enhancing Services: Tracking usage to improve our services and develop new features.
• Protecting Against Fraud: Detecting and preventing malicious activities.
• Marketing to You: Sending targeted marketing communications and displaying ads.
• Data Analytics: Using aggregated and anonymized data for analytics and reporting.

How We Share Your Data

We may need to share your personal data with third parties, including:

• Other companies within MeetKOL Pty Ltd
• Third-party service providers who assist us in delivering the Services
• Regulators, law enforcement, and other authorities where required by law
• Potential buyers in connection with a merger or acquisition
• Other parties with your consent

International Data Transfers

When we share data, it may be transferred to and processed in countries other than your own, including Australia, where some of our data servers are located. These countries may have different data protection laws, but we ensure that your data is protected.

Security

We prioritize the security of your personal data. We have implemented appropriate technical and organizational measures to protect your data.

Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this notice or as required by law.

Your Rights

You have certain rights regarding your personal data, including:

• Accessing the personal data we hold about you
• Requesting correction, deletion, or restriction of your personal data
• Objecting to our processing of your personal data
• Withdrawing your consent to receive marketing communications

To exercise these rights, please contact us at privacy@meetkol.com.

How to Contact Us

If you have any questions or feedback about this notice or our services, please get in touch. We prefer to communicate via email to ensure you are connected with the right person. Our email is privacy@meetkol.com.